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Allstate Life Insurance Company: Customers



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Please have your policy number available when calling our Contact Center. 


Lincoln Benefit Life Customers

1-800-525-9287 (fixed)
1-800-865-5237 (variable)
Monday - Friday
8:00 a.m. to 6:00 p.m CT

Mailing Address
Lincoln Benefit Life Company
P.O. Box 660191
Dallas, TX 75266-0191

Overnight Address
Lincoln Benefit Life Company
Imaging AF
8675 Freeport Pkwy N. MS #21
Irving, TX 75063


Customers who purchased policies through a Financial Institution (e.g., Bank or Savings and Loan)

Annuity Customer Service
1-800-755-5275
Monday - Friday
8:00 a.m. to 6:00 p.m. CT

Life Customer Service
1-800-822-8773
Monday - Friday
8:00 a.m. to 7:00 p.m. CT

Mailing Address for Annuity
Allstate Life Insurance Company
PO Box 660191
Dallas, TX 75266-0191


Allstate RetirementAccess Variable Annuities

1-866-695-2647
Monday - Thursday
7:00 a.m. to 6:00 p.m. CT
Friday
7:00 a.m. to 5:00 p.m. CT


Advanced Series Annuities issued by Prudential Annuities Life Assurance Corporation

1-800-752-6342
Monday - Thursday
7:00 a.m. to 6:00 p.m. CT
Friday
7:00 a.m. to 5:00 p.m. CT


AXA Equitable Annuities

1-800-789-7771
Monday - Thursday
7:30 a.m. to 6:00 p.m. CT
Friday
7:30 a.m. to 4:30 p.m. CT


All other Variable Annuities

1-800-457-7617
1-800-457-8207 (NY-issued contracts)
Monday - Friday
7:30 a.m. to 5:00 p.m. CT


Customers who purchased policies through an Allstate Agent

General Service
1-800-366-1411
Monday - Friday
8:00 a.m. to 6:00 p.m CT

Mailing Address
Allstate Life Insurance Company
PO Box 660191
Dallas, TX 75266-0191

Overnight Address
Allstate Life Insurance Company
Imaging AF
8675 Freeport Pkwy N. MS #21
Irving, TX 75063


Customers who purchased policies through a Broker Dealer

1-800-203-0068
Monday - Friday
8:00 AM to 6:00 PM CT

Mailing Address
Allstate Life Insurance Company
PO Box 660191
Dallas, TX 75266-0191

Overnight Address
Allstate Life Insurance Company
Imaging AF
8675 Freeport Pkwy N. MS #21
Irving, TX 75063


General Web Support

1-866-739-8031
Monday - Friday
8:00 a.m. to 6:00 p.m. CT

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